Our Return and Refund Policy

Thank you for shopping with us! At Giusto Libri, offering stunning books of unpaired quality, and providing excellent customer service, are our biggest commitment. For this reason, should you have any issues with your purchase, you can contact us to get a refund. 

Make sure to read through the requirements for your refund, and check that your purchase is eligible for a refund. Once you have verified every step, you can contact us using the information at the end of the list. 

RETURNS

    1.1 Eligibility

         -  All purchases are eligible for a return, with the exception of products that were on sale, personalized, customized, or made to order. 

         -  The products you wish to return must be in its original conditions- unused, and in its original packaging (plastic protection film must be unopened). 

         -  To be valid, refund requests must be placed within 30 days from the date of purchase. 

    1.2 Return Process

         -  To request and initiate a return, please contact us at info@giustolibri.com or through the form below. 

         -  Provide your order details, reason for the return, and any supporting documentation or images if applicable. 

         -  Once we receive your request, we will assist you through the return process. 

    1.3 Return Shipping

         -  Unless there was an error on our end, or the product had some defects, the customer will be responsible for return shipping costs

         -  We recommend using a trackable shipping method to ensure the safe return of the item.

REFUNDS

    2.1 Refund Eligibility 

         - Refunds will be processed only after the returned item is received, inspected, and deemed eligible for a refund. 

         - If the item does not meet the return criteria, we reserve the right to refuse a refund. 

    2.2 Refund Process 

         - Once the return is approved, we will initiate the refund to your original payment method.

         - Please note that it may take up to 7 for the refund to be reflected in your account, depending on your payment provider.

EXCHANGES 

    3.1 Exchanges 

         - We currently do not offer direct exchanges. If you wish to exchange an item, please follow the above steps and place a new order for the desired item.

DAMAGED OR DEFECTIVE PRODUCTS

    4.1 Damaged or Defective Products 

         - If you receive a damaged or defective product, please contact us within 2 days of receiving the order.

         - We may request supporting evidence such as images or videos to assess the issue.

         - We will assist you on how to proceed with the return or replacement of the damaged or defective product.

CONTACT US 

If you have any further questions or require assistance regarding our return and refund policy, please contact us at info@giustolibri.com. We are here to help!